Girish Mehra

Managing Director – Group Finance,
Credit Suisse

Girish is currently the Managing Director at Group Finance at Credit Suisse. He previously worked with Citigroup, initially as the Country Controller and CFO for Consumer Business and later as their Country Chief Auditor. He has also held senior management positions at Avaya and American Express in the US.

Girish is an MBA from The Wharton School, a Chartered Accountant from India and a CPA from the US. We asked Girish to share his perspective on the following questions:

• What is your favourite story of experience transformation? Where have you seen success stories of large-scale experience-led transformation?
• How are digital and AI shaping and accelerating customer and employeeexperience?
• How has the experience measurement evolved from NPS, and CSAT scores?
• What is your advise to CFOs looking to transform their experience in Finance and Accounting?